If ever a company were to separate themselves from their competitors, CBS accomplishes this feat with our outstanding customer service support team. When you call our support team, you will get a real, live, honest-to-goodness person. And not some young college student reading from a script, but a full service professional with the experience you need to keep your systems humming at 110% efficiency.
CBS Support Goal
Our goal is to provide our clients with prompt, professional technical support to ensure their investment continues to add value and maximize profits. We maintain a well-trained professional support staff to assist our clients with technical and training issues.
What is support?
Support is very similar to insurance and will be there for you, should you need it. In addition, support also
upgrades and protects your investment with software updates, giving you access to the latest features and software improvements.
CBS support includes software updates as they become available. Software updates consist of feature enhancements (as requested by our clients) and
other improvements. In order to maintain consistency in our software, only the last major release of CBS will be supported.
Almost 100% of all calls are answered by a person qualified to resolve most issues. Our technicians will prioritize the support load should there be any wait time.
We will support all hardware sold by Cleaner Business Systems. If you contact us with a problem with any of your hardware, we will assist you in diagnosing the problem as well as correct the issue.
We maintain a pool of hardware that can be overnighted at a moments notice, ensuring you never experience excessive downtime.
Since 2003, CBS has given me consistent updates and easy to understand tech support, all at a price that our industry can afford. I would recommend CBS, and I have, to anyone who is still wasting their time and money on those over priced POS systems.